8mbest Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly how 8mbest collects, uses, stores, and protects your personal data when you use our platform — and what rights you hold over that data at all times.
1. Introduction
This Privacy Policy applies to all users of the 8mbest platform, accessible at 8mbest.org, including all subdomains and mobile-optimised versions of the site. It governs the collection, processing, storage, and disclosure of personal data in connection with your use of the 8mbest online casino and sports betting services.
By registering an account on 8mbest, making a deposit, placing a bet, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this policy, you must not use the 8mbest platform.
8mbest may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform following the publication of an updated policy constitutes acceptance of the revised terms.
2. Personal Data We Collect
8mbest collects personal data through several channels: directly from you when you register and use the platform, automatically as you interact with our services, and in limited cases from trusted third-party sources used for identity verification and fraud prevention. Below is a description of each category of data we collect.
🪪 Identity and Registration Data
When you create an 8mbest account, we collect your full name, date of birth, username, and password (stored in encrypted form). We may also request a copy of a government-issued identity document — such as a National Identity Card or passport — when conducting identity verification (KYC) checks prior to processing your first withdrawal or in response to a compliance review.
📍 Contact and Location Data
We collect your email address, phone number (if provided), and your general location as indicated by your device's IP address. We use IP-based location data to comply with our geo-restriction obligations and to detect access from potentially fraudulent or restricted locations. We do not collect precise GPS coordinates from your device.
💳 Financial and Transaction Data
We collect records of all deposits, withdrawals, and gameplay transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, or Upay), transaction reference numbers, amounts in Bangladeshi Taka (BDT), and timestamps. We do not store your mobile wallet PIN, passwords, or full payment credentials. Financial transactions are authenticated directly through your chosen mobile wallet application.
🎮 Gaming and Betting Activity Data
We record your gaming and betting activity on the platform, including game sessions, bet amounts, outcomes, bonus usage, and session durations. This data is used to operate the platform, resolve disputes, monitor for responsible gaming indicators, and comply with our anti-fraud obligations. Gaming activity data is associated with your account and retained for a minimum of five years.
📱 Technical and Device Data
When you access 8mbest, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages viewed, and time spent on each page. This data is collected via server logs and, where applicable, cookies or similar tracking technologies. It is used for security monitoring, platform optimisation, and fraud detection.
💬 Communications Data
If you contact our support team by email, we retain records of those communications, including the content of your messages and our responses. These records are used to manage your support requests, maintain service quality, and resolve any disputes that may arise in connection with your account or transactions.
3. How We Use Your Personal Data
8mbest processes your personal data only where we have a legitimate legal basis to do so. The primary bases we rely on are: (a) performance of our contract with you as a registered player; (b) compliance with our legal and regulatory obligations; and (c) our legitimate interests in operating a safe, fair, and commercially sustainable platform. We do not process personal data on the basis of your consent for marketing purposes; 8mbest does not send promotional emails, push notifications, or third-party marketing to players.
- Account Administration. We use your registration and identity data to create and maintain your player account, authenticate your login sessions, and ensure that each account is held by a single verified individual aged 21 or above.
- Payment Processing. We use your financial data to process deposits credited to your balance and withdrawals sent to your nominated mobile wallet. Transaction records are retained to resolve payment disputes and comply with anti-money laundering requirements.
- Identity Verification (KYC). We use identity documents and contact data to verify that you are who you claim to be, that you meet the 21+ age requirement, and that your account is not being used for fraudulent, money-laundering, or match-fixing purposes.
- Responsible Gaming Monitoring. We analyse gaming activity data to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, our responsible gaming team may contact you directly or apply protective measures to your account, such as temporary deposit limits or account cooling-off periods.
- Platform Security and Fraud Prevention. We use technical data, device data, and transaction data to detect and prevent unauthorised access, bot activity, bonus abuse, collusion, and other forms of fraud or platform exploitation.
- Legal Compliance. We may process and retain your personal data as required by applicable anti-money laundering regulations, financial crime prevention obligations, court orders, or lawful requests from competent government authorities.
- Customer Support. We use communications data to handle and resolve your support queries efficiently and to maintain an accurate history of any disputes or escalations related to your account.
- Platform Improvement. We use aggregated, anonymised technical and gaming activity data to analyse platform performance, identify areas for improvement, and develop new features. This data cannot be used to identify you individually.
4. Cookies and Tracking Technologies
8mbest uses cookies and similar technologies to operate the platform, maintain your login session, and improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. The following types of cookies are used on 8mbest.
🔑 Strictly Necessary Cookies
These cookies are essential for the platform to function correctly. They enable core features such as maintaining your login session, remembering items in your account preferences, and securing your connection during a gaming or betting session. You cannot opt out of strictly necessary cookies while continuing to use 8mbest, as doing so would prevent the platform from operating as intended.
📊 Analytics Cookies
We use analytics cookies to collect anonymised information about how players navigate the platform — which pages are visited most frequently, how long users spend on each section, and where players encounter technical difficulties. This data helps us improve the platform's layout, performance, and content. Analytics data is aggregated and cannot be used to identify you individually.
🛡️ Security and Fraud Detection Cookies
These cookies support our fraud prevention and account security systems. They help us identify unusual patterns of behaviour — such as rapid account switching, automated bot activity, or login attempts from unrecognised devices — and flag them for review by our security team. Disabling these cookies may affect the platform's ability to protect your account.
You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that disabling cookies other than strictly necessary ones may affect certain features of the 8mbest platform. 8mbest does not use advertising cookies or share cookie data with third-party advertising networks.
5. Data Sharing and Third-Party Disclosure
8mbest does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
- Payment Processors. When you make a deposit or request a withdrawal, transaction data is shared with your chosen mobile wallet provider (bKash, Nagad, Rocket, or Upay) to the extent necessary to complete the payment. These providers process your transaction data under their own privacy policies and security standards.
- Identity Verification Providers. Where we engage a third-party KYC service to assist with identity document verification, your identity data may be processed by that provider on our behalf. We select KYC providers that maintain data security standards equivalent to or higher than our own internal standards.
- Game Providers. Some games on 8mbest are supplied by third-party studio providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play a game supplied by a third-party provider, your player session data — including bet amounts and game outcomes — is processed by that provider's systems. Game providers do not receive your identity or financial contact details.
- Legal and Regulatory Authorities. We may disclose your personal data to competent government authorities, law enforcement agencies, financial intelligence units, or courts where we are required to do so by law, court order, or lawful regulatory request. We will notify you of such disclosures where legally permitted to do so.
- Business Transfers. In the event of a merger, acquisition, restructuring, or sale of assets involving 8mbest, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to data processing that result from it.
6. Data Retention
8mbest retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply to the principal categories of data we hold.
📁 Account and Identity Data
Your account registration data, including your name, date of birth, username, and identity verification documents, is retained for the duration of your account and for a minimum of five years following permanent account closure. This retention period is required to comply with anti-money laundering record-keeping obligations.
💰 Transaction and Financial Records
All deposit, withdrawal, and gaming transaction records are retained for a minimum of five years from the date of the transaction. These records are required for financial audit purposes, dispute resolution, and regulatory compliance. After the mandatory retention period, financial records are securely deleted or anonymised.
📧 Support Communications
Records of email communications with our support team are retained for three years from the date of the last communication in a support thread. After this period, communications are securely deleted unless they relate to an unresolved dispute or an ongoing compliance matter, in which case they are retained until the matter is fully resolved.
🔍 Technical and Log Data
Server log data, IP address records, and device fingerprint data are retained for a maximum of 12 months from the date of collection, unless they form part of a fraud investigation or security incident record, in which case they may be retained for up to three years.
When the applicable retention period expires, 8mbest will securely delete or irreversibly anonymise your personal data. Anonymised data — which can no longer be linked to any individual — may be retained indefinitely for statistical and platform improvement purposes.
7. Data Security
8mbest implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated regularly to reflect developments in information security best practice.
The security measures we maintain include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of passwords and sensitive account data, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and vulnerability testing of platform infrastructure, and incident response procedures for detecting, reporting, and responding to personal data breaches.
While 8mbest takes these measures seriously, no digital platform can guarantee absolute security against all possible threats. You are responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you believe your account has been compromised. 8mbest will never ask for your password via email or any external communication channel.
8. Your Data Rights
As a player on 8mbest, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified data rights requests within 30 calendar days.
- Right to Access. You may request a copy of the personal data that 8mbest holds about you, along with information about how it is processed, stored, and shared.
- Right to Rectification. If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it without undue delay.
- Right to Erasure. You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our obligation to retain certain data under applicable law (such as anti-money laundering record-keeping requirements).
- Right to Restriction of Processing. In certain circumstances, you may request that we restrict the processing of your personal data — for example, while we verify the accuracy of data you have contested, or while a dispute regarding our use of your data is pending resolution.
- Right to Data Portability. Where processing is based on your consent or on a contract and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object. You may object to the processing of your personal data where we rely on our legitimate interests as the legal basis for processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or where processing is necessary for the establishment, exercise, or defence of legal claims.
Please note that the exercise of some of these rights may affect your ability to continue using the 8mbest platform. For example, requesting erasure of your account data will result in permanent account closure. We will advise you of any such consequences before acting on a data rights request.
Our Privacy Commitments to You
These six commitments summarise how 8mbest approaches data protection in everyday platform operations.
SSL Encryption on Every Connection
Every communication between your device and 8mbest is protected by SSL/TLS encryption. This applies to account login, game sessions, deposit flows, and support communications — no data travels over the internet in plain text.
No Data Sales, Ever
8mbest does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial profiling purposes. Your data exists only to operate your account and keep the platform safe and compliant.
Data Minimisation
We collect only the data we genuinely need. We do not ask for unnecessary personal details at registration, and we do not retain data beyond its legally required or operationally necessary retention period. When data is no longer needed, it is securely deleted or anonymised.
Access Controls and Staff Training
Access to player personal data is strictly limited to authorised 8mbest personnel who require it to perform their specific role. All staff with access to personal data receive regular training on data protection obligations and confidentiality requirements.
Responsive to Data Rights Requests
We take data rights requests seriously. All verified requests — access, rectification, erasure, portability, restriction, or objection — are acknowledged promptly and resolved within 30 calendar days. Contact [email protected] to submit a request at any time.
Breach Notification
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 8mbest will notify affected players without undue delay and will take immediate steps to contain, investigate, and remediate the incident. We maintain a documented incident response procedure for exactly this scenario.
9. Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 8mbest processes your personal data, please contact our support team in the first instance. We are committed to resolving all privacy-related enquiries fairly and promptly.
Response Time: We aim to respond to all privacy-related enquiries within 72 hours during normal operating conditions.
Data Rights Requests: Verified requests are processed within 30 calendar days of receipt.
Please include your registered username and a clear description of your query or request when contacting us about a privacy matter. For identity verification purposes, we may ask you to confirm certain account details before acting on a data rights request. This is to protect your data from being accessed or deleted by unauthorised parties.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 8mbest will cooperate fully with any such investigation.
Continue Exploring 8mbest
Now that you know how we protect your data, feel free to explore the platform. Browse our casino games, check cricket betting markets, or visit our FAQ for any remaining questions.
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